Shipping policy

Last updated: 26 October 2026

This policy explains how we ship Ronrón orders (https://ronron.store/).

Where we ship
We ship to all countries you can select on the checkout page. If your country isn't on the list, we can't ship there for now.

Delivery time
Your order usually arrives within 6 to 12 business days (a little longer for some countries outside the EU) (Monday to Friday, excluding public holidays) from when we confirm it. This includes order preparation and transport. During peak periods such as Black Friday or Christmas it may take a few extra days; if so, we'll let you know in the shop.

Where we ship from
We work with suppliers who ship some products directly from their warehouses outside the European Union. Depending on where it ships from and to which country, the import may be subject to import taxes, duties and customs fees that the carrier collects on delivery. If this applies to your order, we'll tell you before you pay.
If you buy several products, they may arrive in separate parcels on different days, at no extra cost.

Shipping costs
Shipping is free on all orders.

Tracking
When your order ships, we'll email you the tracking number. It can take 24 to 72 hours for the first tracking updates to appear.

Delays and issues
If your order exceeds the maximum delivery time, email us at info@madebyjoan.de with your order number and we'll look into it with the carrier. If you don't receive it within the agreed time, you can give us a reasonable additional period and, if it still doesn't arrive, cancel the order and get back everything you paid. If the parcel is lost or arrives damaged, we'll send you a new one or refund you, at no cost to you.

Delivery address
Double-check your address before paying. If you make a mistake, email us as soon as possible: if the order hasn't shipped yet, we'll correct it. If the parcel comes back because the address was wrong or it couldn't be delivered after several attempts, we'll offer to send it again, with you paying for the new shipment, or to refund the order minus the shipping costs.

Contact
For any questions about your shipment, email us at info@madebyjoan.de